Where is my order?
Questions concerning the status of your order should be sent to ordering@elfinmagicalcapes.com . It is very helpful if you include your order number and your first and last name so we can access your order status quickly and get back to you in a timely fashion.

What are the capes and robes made of?
Details about the material can be found in our Fabric Information Section.

How do you handle shipping on international orders?
We ask you to read our Shipping Policy for more details on international orders.

Is elfinmagicalcapes.com's site secure?
Keeping your credit card information safe and secure is very important to us.

We use SSL (Secure Sockets Layer) to protect the security of your credit card number and other personal information as it is transmitted from your computer browser to us.

To make sure you are sending personal information by secure means, look at the lower left-hand corner of your browser. If you see a closed lock or a key (depending on which browser you are using), then SSL is active. A broken key, a broken lock, a pop-up window warning you of a problem with a certificate or no icon means there might be a problem with the SSL on that page.

To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

To view a secure page, go to
https://www.elfinmagicalcapes.com/secure/index.cfm

Do you sell to distributors or wholesalers?
Distributors and wholesalers should contact us using our Distributor Contact Page.

Can I change which double clasp or brooch comes with my garment?
Each cape and robe comes standard with its own unique Jewelry. You may purchase additional double clasps and brooches to interchange with the one that comes standard.

What are the washing instructions for the capes and robes?
Wash in lukewarm water.
Tumble-dry low.
Powder detergents only.
No bleach or softeners.
Do not dry-clean or iron.
All clasps and brooches must be removed prior to washing.